Position title
Regional Operations Manager, Harrow, London

Regional Operations Manager, Harrow, London


Our client, a rapidly expanding Security firm, seeks a Regional Operations Manager to manage an existing and diverse client portfolio. 

Guardior Regional Operations Managers will be responsible for managing and coordinating the security function across multiple sites. The Regional Operations Manager will lead the delivery of high-quality client security and support on all sites within their portfolio ensuring sites are always manned to the client’s requirements and dealing with any resourcing shortfalls or queries from security staff and clients alike. The Regional Operations Manager will lead team members to deliver a professional service and will provide direct reports with a point of contact for all escalations.



Operational control of ‘day to day’ site management, site visits, across the full portfolio:

* Site personnel visits and reports
* Site assignment visits and reports
* Ensuring all AI’s and RAMS are current and correct, whilst maintaining QMS compliance
* Assistance with shortfalls whilst cover is resourced
* Site inductions and briefings
* Delivery and audit checking of stock levels such as uniform and equipment
* Escalating any issues into the Operation Manager and Director as required

Heading up the ‘Out of hours team’ and working closely with them:

* Ensuring compliance and allocation of site visits throughout the team
* Direct responsibility for the team reporting into The Operations Manager
* Producing weekly and monthly reporting for internal and external use
* Downloading and review of site patrol reports and addressing any non-conformances
* Reviewing the detail and quality of daily Management reports and addressing any issues raised from these
* Producing KPI’s for monthly review meetings with Senior Management

Control room assistance with ‘day to day’ operational issues:

* Monitoring and escalation of non-conformance in relation to booking on/off for duty and check calls
* Production of weekly targets sheets, lists to target, and increase levels of conformance
* Ensuring all operational staff are fully aware of how to use the employee portal and its importance
* Response escalation throughout the shift
* Working closely with the operational offices to ensure all shifts are covered with the appropriate site trained operatives



The following skills are considered essential to be successful in the post of Regional Operations Manager:

* Excellent organisational skills, including the ability to manage own time and workload
* Excellent verbal and written communication skills
* Attention to detail
* Knowledge of HR processes
* Flexible in approach to work
* Previous experience in a similar role
* Ability to work to tight deadlines
* Ability to work independently
* Ability to motivate a team
* Must have a SIA card.



The Regional Operations Manager will communicate with:

* Head of Operations
* Compliance manager
* All employees at all levels
* Clients
* External suppliers
* Control room

Post Reports to: Head of Operations

To apply for this role, click apply now below, or to find out more information contact us at 02038541119 or email: hello@citycalling.com.


Employment Type
Full Time
Beginning of employment
Duration of employment
Job Location
84-88 Munnelly House, HA1 4LP, London, Harrow, UK
PDF Export
Working Hours
8 AM - 5 PM
Base Salary
£40,000 + Plus Car Allowance £
Date posted
24th June 2019
Valid through
2 August 2019

Position: Regional Operations Manager, Harrow, London

Thank you for submitting your application. We will contact you shortly!