Position title
Operations Support Manager, Harrow, London

Operations Support Manager vacancy on Harrow, London


Our client, a successful and growing security company with HQ operations in Harrow seek looking for enthusiastic and committed people to join our busy Operations Team based across our London Offices – Harrow, Euston and Canary Wharf.


Operational control of ‘day to day’ site management visits, across the full portfolio:

  • Site personnel visits and reports.
  • Site Assignment visits and reports.
  • Ensuring all AI’s and RAMS are current and correct, whilst maintaining QMS compliance.
  • Assistance with ‘blowouts’ whilst cover is resourced.
  • Delivery and audit checking of stock levels such as uniform and equipment.
  • Escalating any issues into the Operation Manager and ultimately the Director as required.

Heading up the ‘Out of hours team’ and working closely with them:

  • Ensuring compliance and allocation of site visits throughout the team.
  • Direct responsibility for the team reporting into The Operations Manager.
  • Producing weekly and monthly reporting for internal and external use.
  • Downloading and review of site patrol reports and addressing any non-conformances.
  • Reviewing the detail and quality of daily Management reports and addressing any issues raised from these.
  • Producing KPI’s for monthly review meetings with Senior Management.
  • Daily and weekly audits of the condition of the company vehicles.

Control room assistance with ‘day to day’ operational issues:

  • Monitoring and escalation of non-conformance in relation to booking on/off for duty and check calls.
  • Production of weekly targets sheets, offenders lists to target, and increase levels of conformance.
  • Ensuring all operational staff are fully aware of how to use the employee portal and its importance.
  • Response escalation throughout the shift.
  • Working closely with the operational offices to ensure all shifts are covered with the appropriate site trained operatives.


We require someone who is available to work a mix of days, nights and weekends.

The ideal candidate will:

  • Be a fast learner with the ability to pick up various computer systems quickly
  • Have good communication skills, both written and verbal
    Be reliable, flexible, organised and have good time management
  • Have a strong work ethic, with the ability to work on your own as well as a team
  • Have a clean full UK driving license.


Possess a minimum of 6 months experience in a similar environment although not essential.


The Package:

This is a full PAYE salary paid position paying in the region of £30k depending on experience.


To apply for this role, click apply now below, or to find out more information contact us at 02038541119 or email: hello@citycalling.com.



Employment Type
Full Time
Beginning of employment
Duration of employment
Job Location
84-88 Munnelly House, HA1 4LP, Greater London, UK
PDF Export
Base Salary
£30,000 £
Date posted
24th June 2019
Valid through
5 August 2019

Position: Operations Support Manager, Harrow, London

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