Customer Service Executive

Our client, a specialist third party payment provider, seeks an enthusiastic and driven Customer Service Executive to join a growing team in Harrow. Must have previous customer service experience and be available immediately. 

  • Registering and inducting candidates over the phone
  • Dealing with customer service queries
  • Data entry
  • Meeting call targets for incoming and outgoing calls
  • Answering phone calls from contractors and agencies
  • Dealing with payroll enquiries
  • Printing off end of year statements 
  • Compiling and sending off registration packs 
  •  Processing contracts
  • Using Merit payroll software to load data and check payroll data 
  • Using Salesforce to record calls and queries
  • Support other members of the team with any other adhoc duties

Key Measures & Expected Results:

  • Busy and varied workload, candidate must ensure that they can multitask and complete all tasks
  • Calls to be answered in a polite and prompt manner
  • Successful candidate must be able to remain calm under pressure

Essential Requirements:

  • Experienced in Umbrella or CIS payroll
  • Customer Service/ Administrator Experience
  • Great telephone manner, must have a clear speaking voice
  • Good attention to detail and ability to hit the ground running
  • At least one year experience in Customer Service/Compliance Administrator

Desirable Requirements: 

  • Knowledge of Umbrella/CIS payroll
  • Educated to at least A Level
  • Experienced with Salesforce
  • Exceptional customer service background


Position: Customer Service Executive

Thank you for submitting your application. We will contact you shortly!

Employment Type
Full Time
Beginning of employment
Duration of employment
3 Months
Job Location
Munnelly House, HA1 4HZ, London, Harrow, United Kingdom
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Working Hours
Base Salary
20,000 £ - 21,000 £
Date posted
25th March 2019
Valid through
22 April 2019